Live Blog
International Contact Center Conference
With the theme, "The Future of Outsourcing," economists, analysts and players give insight into the direction the business process outsourcing industry should be taking
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The Contact Center Association of the Philippines holds the International Contact Center Conference and Expo 2012.
With the theme, "The Future of Outsourcing," economists, analysts and players give insight into the direction the business process outsourcing industry should be taking.
RAPPLER's Katherine Visconti brings you updates straight from the SMX Convention Center in Pasay City. Join us in this two-day event. -
I'll be tweeting updates from ICCCE. I'm expecting a lot of the speakers to talk about the future of BPO and the call center industry.by K_Visconti via twitter 9/18/2012 12:57:23 AM -
On the topics of call centers and outsourcing, let me know if you have questions or issues you want to hear more about @rapplerdotcomby K_Visconti via twitter 9/18/2012 12:59:20 AM
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twitpic.com A visual treat that glows in the dark.
by K_Visconti via twitter 9/18/2012 1:13:55 AM -
@K_Visconti @rapplerdotcom 1/2 During the monsoon rains, call centers and BPOs still need to go report to work though...by roldiegomez via twitter 9/18/2012 1:19:01 AM -
@K_Visconti @rapplerdotcom 2/2 there's already a Malacanang memo, so are call centers and BPOs exempt from any domestic rulings or orders?by roldiegomez via twitter 9/18/2012 1:19:02 AM
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DTI Sec Domingo: BPO industry is near and dear to my heartby K_Visconti via twitter 9/18/2012 1:24:25 AM
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Domingo: IT-BPO is a main focus of the gov't along with IT- tourism, agriculture, electronics manufacturing and SMEsby K_Visconti via twitter 9/18/2012 1:24:32 AM
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Domingo: Gov't was forecasting 15% growth for BPOs in 2011 but in that yr industry grew by 24%, way exceeding initial expectationsby K_Visconti via twitter 9/18/2012 1:24:39 AM
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Domingo: Despite an already huge base BPO will grow at between 15% and 20% this yearby K_Visconti via twitter 9/18/2012 1:24:47 AM
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Angara: We used 2 say our filipinos abroad r propping up our economy, a pillar, now we know that this particular sector will be the pillarby K_Visconti via twitter 9/18/2012 1:29:09 AM
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Senator Angara speaks about growth and innovation moving from the West to Asiaby K_Visconti via twitter 9/18/2012 1:30:24 AM
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Angara: Only through power of technology can we lift up living standards of Filipinos and bring it perhaps on par w/advanced ASEAN countriesby K_Visconti via twitter 9/18/2012 1:31:09 AM
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Angara: Gov't putting money towards reforming curriculum and make it relevant to this increasingly impt industry in our countryby K_Visconti via twitter 9/18/2012 1:33:04 AM
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Angara: Our number one problem is poverty and we need to create jobs in the provinces where they will help as many as possibleby K_Visconti via twitter 9/18/2012 1:33:33 AM
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Angara: We have to create hubs in the provinces, and we have to do it quite fast... to provide many young Filipinos w/better jobsby K_Visconti via twitter 9/18/2012 1:34:20 AM
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Raffy David, Chair of the Contact Center Association of the Philippines, expects 8,000 to attend ICCCE over the course of the 2 day eventby K_Visconti via twitter 9/18/2012 1:50:32 AM
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All the big boys in Philippine outsourcing seem to be sponsoring ICCCE - Convergys, PLDT Alpha Enterprise, Globe, EGS etc.by K_Visconti via twitter 9/18/2012 1:54:40 AM
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CONTEXT: The Philippines is known as the call center capital of the world and has overtaken India in voice servicesby K_Visconti via twitter 9/18/2012 1:57:38 AM
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Contact Center Association of the Philippines (CCAP) says it represents 80% of local BPOsby K_Visconti via twitter 9/18/2012 1:58:36 AM
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President of CCAP Benedict Hernandez forecasts 19% growth in BPO industry in 2012by K_Visconti via twitter 9/18/2012 2:09:52 AM
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Hernandez: We are forecasting faster than global market growth in PHby K_Visconti via twitter 9/18/2012 2:10:34 AM
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Hernandez: Almost half a million will be working in our industry at the end of this year, that's something that makes me terribly excitedby K_Visconti via twitter 9/18/2012 2:10:52 AM
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Hernandez expects 15% CAGR between 2013-16, 862,000 jobs by end of 2016 and $14.7 billion in revenue. P.S. That's BIG money!by K_Visconti via twitter 9/18/2012 2:12:17 AM
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Hernandez: 10 years ago this (industry) was nothing, now we're talking almost 15 billion dollars worth of revenueby K_Visconti via twitter 9/18/2012 2:12:50 AM
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Hernandez: PH number 1 brand in voice. "The rest of the world thinks if it's got to be voice, it's got to be the PH."by K_Visconti via twitter 9/18/2012 2:13:39 AM
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Hernandez: We've never seen this level of support from gov'tby K_Visconti via twitter 9/18/2012 2:14:00 AM
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Hernandez says challenge is rise of peso against dollar versus rupee against the dollar, we will monitor to see impact on marketby K_Visconti via twitter 9/18/2012 2:15:16 AM
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Hernandez: We've got to maintain a consistent regulatory environment, our message to the senate is - the formula is working, don't change!by K_Visconti via twitter 9/18/2012 2:16:05 AM
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Hernandez cites challenges for BPO as perceived natural disasters, cost inflation (currency flux) and talent retentionby K_Visconti via twitter 9/18/2012 2:17:25 AM
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Hernandez: "The main question for us is can we sustain this (growth in the industry)?"by K_Visconti via twitter 9/18/2012 2:18:16 AM
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Hernandez: More companies are expanding outside NCRby K_Visconti via twitter 9/18/2012 2:21:16 AM
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Hernandez: We still see dominance of US as a market, but every year that continues to shrinkby K_Visconti via twitter 9/18/2012 2:21:39 AM
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Hernandez: Talent is our biggest problem, so we have programs this year that will touch +100,000 scholars and studentsby K_Visconti via twitter 9/18/2012 2:22:18 AM
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There is a TON of turn over in call centers. Hernandez: We are seeing that attrition rate for the year is around 65% to 66%.by K_Visconti via twitter 9/18/2012 2:24:36 AM
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Hernandez cites Washington Sycip's statement from yesterday's econ briefing abt why PH is so behind other countries after being ahead in WW2by K_Visconti via twitter 9/18/2012 2:27:21 AM
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Hernandez: We need to keep looking ahead to being a leader 10 years out!by K_Visconti via twitter 9/18/2012 2:27:51 AM
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Undersecretary of ICTO Louis Napoleon Casambre: This event will showcase why the Philippines is a world class location for call centersby K_Visconti via twitter 9/18/2012 2:31:12 AM
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Google's Johan Segergren: We launch about 1 million new androids every day, it's why they say mobiles will be the death of the PCby K_Visconti via twitter 9/18/2012 3:03:00 AM
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Johan Segergren, General Manager of Google Enterprise in Asia Pacific: we've seen big companies stumble, sm companies are agile.by K_Visconti via twitter 9/18/2012 3:09:22 AM
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Segergren: you don't need to invest upfront anymore, with cloud computing PAY AS YOUR GROW, pay for what you use and nothing more.by K_Visconti via twitter 9/18/2012 3:10:20 AM
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Segergren: "At Google we're all about investing in people. People are our greatest resource."by K_Visconti via twitter 9/18/2012 3:12:30 AM
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International Contact Center & Expo 2012 launches on September 18 at SMX Convention Center twitpic.com
by K_Visconti via twitter edited by Rappler 9/18/2012 3:27:10 AM -
Talk has turned 2 technological innovations. Microsoft, Google + Avaya speakers r promoting their companies p.twimg.com
by K_Visconti via twitter 9/18/2012 3:30:15 AM -
Sherie Ng, Managing Director of NICE Systems, says she thinks the next big thing is about big data and organizing itby K_Visconti via twitter 9/18/2012 3:36:08 AM
